FAQ

Frequently Asked Questions

Quick answers for shopping Curaçao Style, shipping, returns, personalization, and secure checkout.

General

general

How does voice shopping work?

️ PAIN: No more endless scrolling or typing! Just speak naturally in ANY of 200+ languages. ✨ STATUS: You're an early adopter of cutting-edge voice AI technology - shopping the smart way. PLEASURE: Simply say "Show me personalized necklaces under €50" and instantly see curated results. It's like having a personal shopping assistant who speaks YOUR language. Our voice AI understands context, preferences, and even multiple languages in one conversation. Whether you're busy cooking, driving, or just prefer hands-free shopping, we've got you covered.

Do you offer free shipping?

PAIN: Shipping costs add up fast and can kill a good deal. ✨ STATUS: You're smart about your money - you wait for real value. PLEASURE: YES! Free shipping on ALL orders over €100. Plus, tracked shipping to ensure your jewelry arrives safely. No hidden fees, no surprises. For orders under €100, we charge a flat rate of just €4.99 anywhere in Europe. Orders typically arrive in 5-7 business days.

Is your jewelry real sterling silver?

PAIN: Cheap jewelry turns your skin green and breaks within weeks. ✨ STATUS: You deserve quality that lasts - you're investing in yourself. PLEASURE: Absolutely! All our jewelry is 925 sterling silver, the international standard for quality silver jewelry. It won't tarnish easily, won't irritate sensitive skin, and will last for years with proper care. Each piece is stamped with "925" and comes with a certificate of authenticity. We guarantee the quality - if you're not satisfied, full refund within 30 days.

How does the AI Gift Finder work?

PAIN: Finding the perfect gift is stressful and time-consuming. ✨ STATUS: You're thoughtful and use technology to find meaningful gifts. PLEASURE: Our GPT-5.1 powered AI asks you 3 simple questions: 1. Who is the gift for? (mom, girlfriend, best friend, etc.) 2. What are their interests? 3. What's your budget? Then it instantly recommends 5-10 personalized jewelry pieces with detailed explanations of WHY each one matches their personality. It's like having a personal jewelry consultant who knows your loved ones. Try it now - takes under 30 seconds!

Can I add custom engraving to jewelry?

✍️ PAIN: Generic gifts feel impersonal and forgettable. ✨ STATUS: You go the extra mile to make gifts meaningful and unique. PLEASURE: YES! Most of our jewelry can be personalized with: - Names (any language, including Arabic, Chinese, Farsi, etc.) - Dates (birthdays, anniversaries) - Short messages (up to 20 characters) - Symbols (hearts, stars, infinity) Engraving is FREE on orders over €50. We use precision laser engraving that won't fade or wear off. Your personalized piece arrives in 7-10 days. Make your gift truly one-of-a-kind!

What is your return policy?

PAIN: Buying online is risky - what if it doesn't fit or isn't what you expected? ✨ STATUS: You're smart and won't take unnecessary risks with your money. PLEASURE: Shop risk-free with our 30-day money-back guarantee! If you're not 100% satisfied, return it for a full refund - no questions asked. Just email us, ship it back (we cover return shipping), and get your money back within 3-5 business days. We want you to LOVE your jewelry, and if you don't, we'll make it right. Note: Personalized/engraved items can only be returned if defective.

What languages does voice shopping support?

PAIN: Most stores only speak English - frustrating for non-native speakers. ✨ STATUS: You're global-minded and appreciate inclusive technology. PLEASURE: We support 200+ languages including: - European: Dutch, French, German, Spanish, Italian, Portuguese, etc. - Caribbean: Papiamento, Sranan Tongo, Haitian Creole - Asian: Mandarin, Japanese, Korean, Hindi, Thai, Tagalog - Middle Eastern: Arabic, Farsi, Hebrew, Turkish - African: Swahili, Yoruba, Zulu, Amharic Speak in YOUR language, and our AI understands perfectly. You can even switch languages mid-conversation! No language barriers, just natural shopping.

Where does Curaçao Style ship?

Curaçao Style ships worldwide through Shopify checkout. Available shipping methods and final rates are shown before payment, based on destination and product provider.

How long does delivery take?

Delivery time depends on the product and destination. Most items show tracking after processing, and Shopify order updates keep you informed from purchase to delivery.

Can I return an item?

If an order arrives damaged, incorrect, or incomplete, contact support with your order number and photos. We review eligible requests and help with replacement, refund, or provider support.

How do I choose the right size?

Use the size information on each product page before checkout. If a product has variants such as size, color, or material, select the option carefully before adding it to cart.

Are payments secure?

Yes. Checkout runs on Shopify, which securely handles payment processing, order records, and payment confirmation. Curaçao Style does not store card details.

Can products be personalized?

Personalized gifts and custom products will be offered when the product page includes customization options. If customization is not shown, the item is sold as displayed.

How do I track my order?

After your order is processed, Shopify sends order updates to the email used at checkout. Tracking availability depends on the shipping method and provider.

Do you support bulk orders?

For bulk orders, contact support with the product name, quantity, destination, and deadline. We will review availability and the best fulfillment path.

Do you offer gift wrapping?

Gift wrapping depends on the product and fulfillment provider. If gift options are available, they will be shown on the product page or during checkout.

Which languages does support understand?

Support is focused on English and Dutch, with Curaçao-friendly communication. Include your order number and a clear message so we can help quickly.

What is print-on-demand?

Print-on-demand means some items are produced after purchase instead of being held in a warehouse. This helps offer more designs while keeping waste lower.